5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of providing the support that property managers want, but also often do not because of a lack of ongoing quality management procedures.
Security guard businesses are unlike any seller a property manager usually hires. If you hire a painter, you can see whether they do their jobs by taking a look at the walls. However, when you hire a security guard business, how often can you see whether the protector company is performing their job including running background checks and drug screenings, providing great training for your guards, and efficiently tracking and supervising your guards. In the majority of cases they probably are, but it’s crucial to employ a system of verification and quality management to make sure that issues associated with the deficiency of doing these jobs don’t start to occur.
In this guide we’ll discuss five (5) simple steps to improving your safety guard service and attaining what you imagine as your perfect building site security guard.
Screen Your Guards Qualifications
In most states, guards are mandated to have a predetermined amount of training before they could start working as security guards. If your state is one of these states, make sure your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the sort of training that is being supplied by your security company London and inquire does it seem adequate.
Additionally, is your security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another superb way to screen whether the protector is a good match for your property is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This first dialogue can tell you a good deal about what to expect from this shield and it gives you a chance to ask another shield if you think it is essential.
Evaluate Guard Training
Though most security guard businesses have a very thorough orientation that introduces every shield to the business itself, in several circumstances the shield’s orientation to his assigned land isn’t as complete. We predict the orientation for the assigned land”Website Specific Training”. Find out what your website specific training resembles:
• Does it occur at your premises?
• How long is each officer trained?
• How long can the security company double bank? (Double banking is the procedure for having a veteran guard working at the exact same time as the new guard.)
Determine the response to every one of the questions and make sure they fit with what you believe is sufficient. You should even think about sitting in on your safety guard business’s orientation and also your website special training to get an understanding of what goes on preparing a shield to work at your premises.
Guard supervision is one of the more important factors of good security guard support. When security businesses provide poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their duties. When the guards are not being supervised, they start to feel their work isn’t important and they start to find themselves as less of a region of the security group. When guards don’t feel as part of your group it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract doesn’t require on-site supervision, how can your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the two methods of distant supervision that prove most effective are: Officer Check-Ins
In case your guards must make rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of tracking the guards while they are in your premises. These tracking systems permit the security guard business to monitor the log and time the action of these guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports which enable the safety guard company to quickly get an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in regularly with the safety guard company provides a way of making sure each guard is safe and alert. Using guards check-in regularly together with the safety guard business, at least each 30 minutes, guards believe their safety is important and being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out exactly what is occurring with your safety while you are not there. During these inspections, make sure to ask your safety guards questions regarding their duties and responsibilities to make sure they know their jobs. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program. Bear in mind, when choosing a security adviser be confident the adviser isn’t actually a security guard business. If that’s the case, your audit is sure to develop issues with your current security guard business.